Terms and Conditions
UKMEDI Terms & Conditions
Last updated: 7 August 2026
1. About us
This website is operated by GG & BB Limited trading as UKMEDI ("UKMEDI", "we", "us" or "our").
GG & BB Limited is registered in England and Wales under company number 11673847.
Registered office:
12–14 Diamond Road
Norwich
Norfolk
NR6 6AW
United Kingdom
VAT registration number: GB384321303
Email: [email protected]
These Terms & Conditions apply to use of the UKMEDI website and to orders placed with us.
Our Privacy Policy, Cookie Policy, Shipping Policy and Returns Policy also apply where relevant.
2. Consumers and business customers
If you are an individual buying mainly for personal use, you are a consumer.
If you are buying wholly or mainly for a business, trade, profession, organisation or other commercial purpose, you are a business customer.
Some provisions of these terms apply differently to consumers and business customers. Where that is the case, we say so.
Nothing in these terms limits any statutory rights that cannot legally be excluded or restricted.
3. Countries we sell to
We only accept orders for delivery to countries and territories that we actively support at checkout.
We do not offer products for sale or delivery to the United States of America or its territories. Our website is not directed at or intended to solicit purchases from US consumers.
Access to our website from a particular country does not mean that we offer products for sale or delivery in that country.
We may refuse or cancel an order where the delivery destination is not supported, where we reasonably believe the goods are intended to be forwarded to a territory we do not serve, or where supplying the goods would breach applicable law or regulation.
If we cancel an order after taking payment, we will refund the relevant amount.
4. Using our website
You may use our website for lawful purposes.
You must not deliberately interfere with the operation or security of the website, attempt unauthorised access to our systems, introduce malicious software, or use automated systems in a way that materially disrupts the website or our services.
Website availability is not guaranteed. We may temporarily suspend or change parts of the website for maintenance, security, operational or legal reasons.
5. Product information
We take reasonable care to ensure product descriptions, specifications, images and prices are accurate.
Product packaging, labels or appearance may occasionally change where a manufacturer changes its packaging or presentation. Any replacement supplied will still conform materially to the product description and specification applicable to your order.
Images are illustrative and colours or dimensions displayed on a screen may not always appear exactly as they do in person.
Where dimensions, sizes, capacities or other specifications are important to your intended use, you should check the stated product specification before ordering.
6. Medical and product information
UKMEDI supplies medical, healthcare, laboratory, veterinary and related products. Information provided on our website is general product information and is not medical advice, diagnosis or a substitute for advice from an appropriately qualified healthcare professional.
You are responsible for using products in accordance with their instructions, labelling and intended purpose.
Nothing in this section limits our responsibility for supplying goods that conform to the contract or any other responsibility that cannot legally be excluded.
7. Placing an order
When you place an order, you are offering to buy the products in your basket subject to these terms.
An automated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.
A contract is formed when we confirm that the goods have been dispatched, unless we expressly tell you otherwise.
We may decline an order before acceptance, including because of stock availability, legal or regulatory restrictions, suspected fraud, an unsupported delivery destination or an obvious pricing or product-information error.
If we decline an order after payment has been taken, we will refund the amount paid for the affected goods.
8. Prices and payment
Prices will be shown at checkout in the applicable currency.
VAT and other taxes collected by UKMEDI will be shown where applicable.
Delivery charges will be shown before you place the order.
For international destinations, import duties, local taxes, customs charges or handling fees may apply. Where those charges are not expressly shown as included in the price or collected by us at checkout, they may be payable by the recipient in accordance with local law.
You must provide valid payment information and have authority to use the payment method provided.
9. Pricing errors
We make reasonable efforts to ensure prices are correct.
If we identify an obvious pricing error before accepting your order, we may contact you to offer the product at the correct price or cancel the affected item.
We will not rely on this provision to cancel an accepted consumer contract merely because we later decide that a correctly displayed price was commercially disadvantageous.
10. Availability
All products are subject to availability.
If a product becomes unavailable after you place an order, we may cancel that item and refund the amount paid for it.
Where appropriate, we may contact you about an alternative, but we will not substitute a materially different product without your agreement.
11. Delivery
Available delivery services, estimated delivery times and charges are shown on our website or at checkout.
Delivery dates are estimates unless we expressly agree that a particular date is guaranteed.
For consumers, we will deliver within the period required by applicable consumer law unless another period has been agreed.
You are responsible for providing a complete and accurate delivery address.
Our Shipping Policy contains further information about dispatch, carriers, missed deliveries and international shipments.
12. Risk and ownership
For consumers, responsibility for the goods generally passes to you when you, or a person you have nominated other than the carrier, takes physical possession of them, subject to applicable law.
Where you expressly authorise a carrier to leave a parcel in a particular safe place or with a particular person, delivery in accordance with that instruction may be treated as delivery to you to the extent permitted by law.
Ownership of goods passes when we have received payment in full.
Different provisions may apply to business customers under section 19.
13. Consumer right to cancel
If you are a consumer buying online, you will normally have the right to cancel your order without giving a reason within 14 days after receiving the goods, subject to statutory exceptions.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
Our Returns Policy explains how to notify us and where goods should be returned.
Unless the goods are faulty or we have agreed otherwise, you are responsible for the direct cost of returning goods following a change-of-mind cancellation.
Where required by law, we will refund the standard outbound delivery charge. Any additional amount paid for an enhanced delivery service does not have to be refunded beyond the cost of our standard delivery option.
We may make a lawful deduction where goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.
Nothing in this section affects your rights where goods are faulty, damaged, unsafe or not as described.
14. Health and hygiene goods
The statutory right to cancel may not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery, where the legal requirements for that exception are met.
We will not treat every healthcare or medical product as automatically exempt from cancellation merely because it is a healthcare or medical product.
Faulty, damaged, defective or misdescribed goods remain subject to your statutory rights.
15. Faulty, damaged or incorrect goods
Consumers have legal rights in relation to goods that are faulty, not of satisfactory quality, not fit for a particular purpose made known to us, or not as described.
These rights are separate from the change-of-mind cancellation right.
If you believe goods are faulty, damaged or incorrect, contact us at [email protected] with your order details.
Nothing in our Returns Policy or these terms reduces your statutory consumer rights.
16. Refunds
Where a refund is due, we will make it using the original payment method unless another method is agreed or legally permitted.
Refunds will be processed within the period required by applicable law.
Further details are contained in our Returns and Refund Policies.
17. International customers
If you order from outside the United Kingdom, you are responsible for complying with any lawful import, possession or use restrictions applicable in the destination country, except where the law places that responsibility on us.
Products that are lawful to purchase or use in the United Kingdom may be regulated differently elsewhere.
We may refuse orders where we reasonably believe shipment would breach applicable law, carrier restrictions or regulatory requirements.
Nothing in this section removes any mandatory rights you have under the law applicable to your purchase.
18. Our liability to consumers
Nothing in these terms excludes or limits liability where doing so would be unlawful.
In particular, we do not exclude or limit liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory rights concerning the goods we supply.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible to consumers for losses incurred primarily in connection with a trade, business or profession.
19. Business customers
This section applies only where you are purchasing for business purposes.
You confirm that you have authority to enter into the contract on behalf of the organisation placing the order.
Unless otherwise agreed in writing, risk in goods passes to the business customer on delivery and title passes only when we have received payment in full.
To the fullest extent permitted by law, we will not be liable to a business customer for loss of profit, loss of revenue, loss of business, loss of anticipated savings, loss of goodwill or indirect or consequential loss.
Subject to liabilities that cannot legally be limited or excluded, our total aggregate liability arising from a particular order will not exceed the total amount paid or payable to us for that order.
Nothing in this section excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot legally be excluded.
I would have a commercial solicitor specifically review this liability cap before publication, particularly because you sell medical products. A standard liability cap has to be reasonable in the circumstances.
20. Events outside our reasonable control
We will not be responsible for delay or failure caused by circumstances outside our reasonable control, such as serious carrier disruption, industrial action, natural disasters, fire, flood, war, government action, widespread telecommunications failure or similar events.
This does not affect rights that consumers have under applicable law, including rights concerning delayed delivery.
21. Intellectual property
The content of the UKMEDI website, including text, branding, graphics, photographs, layouts and software, is owned by us or used under licence and is protected by applicable intellectual-property law.
You may use the website for personal or legitimate business purchasing purposes.
You may not reproduce or commercially exploit substantial parts of the website without permission except where permitted by law.
22. Third-party services and links
Our website may contain links to third-party websites or use services supplied by third parties.
We are not responsible for the content or operation of independent third-party websites.
This does not exclude responsibility for third parties acting on our behalf where the law makes us responsible for their acts or omissions.
23. Privacy and cookies
Information about how we process personal data is contained in our Privacy Policy.
Information about cookies and similar technologies is contained in our Cookie Policy and cookie-consent controls.
Acceptance of these Terms & Conditions does not itself constitute consent to any processing activity for which separate consent is required by law.
24. Complaints
If you have a complaint, please contact:
We will try to resolve complaints reasonably and promptly.
Nothing in these terms requires a consumer to use arbitration or any particular private dispute-resolution service before exercising a legal right.
25. Governing law and courts
These terms and contracts made through the website are governed by English law.
If you are a consumer, this choice of law does not deprive you of mandatory consumer protections that apply to you under applicable law.
Consumers resident in England or Wales may bring proceedings in the courts of England and Wales. Consumers resident elsewhere in the United Kingdom may also be entitled to bring proceedings in their local courts.
For consumers in another country into which UKMEDI actively sells and delivers, any mandatory rights concerning applicable law or jurisdiction remain unaffected.
If you are a business customer, the courts of England and Wales have exclusive jurisdiction over any dispute arising from or connected with these terms or an order.
For the avoidance of doubt, UKMEDI does not offer or solicit sales in the United States and these terms do not constitute an agreement to submit GG & BB Limited to the jurisdiction of any United States court or arbitration provider.
26. Changes to these terms
We may update these terms from time to time, for example because our services, business practices or applicable laws change.
The updated version will be published on this page with a revised "Last updated" date.
Changes will apply prospectively. An order will normally be governed by the version of these terms in force when the contract for that order was formed.
We will not retrospectively change the contractual terms of an existing order unless the change is required by law or agreed with you.
27. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
28. No waiver
If we do not immediately enforce a right under these terms, that does not mean we have waived that right.
29. Third-party rights
Unless expressly stated otherwise, a person who is not a party to a contract under these terms has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.
30. Contact
Questions about these terms can be sent to:
GG & BB Limited t/a UKMEDI
12–14 Diamond Road
Norwich
Norfolk
NR6 6AW
United Kingdom